96win Privacy Policy – How We Handle Your Personal Data

1. Introduction

This Privacy Policy applies to all users of the 96win platform, including the website at 96win.ng, the mobile browser version, and the Android app. It describes how 96win collects, uses, stores, and protects personal information provided by players based in the Philippines.

By creating an account and using the 96win platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree, please do not use the platform.

We may update this policy from time to time. The date at the top of the page reflects when it was last revised. Continued use of 96win after updates are published constitutes acceptance of the revised policy.

2. Information We Collect

96win collects information that is necessary to operate the platform and provide services to our players. The types of information we may collect include:

Account Registration Data

• Full legal name
• Date of birth (used to verify you are 21 or older)
• Email address
• Mobile phone number (used for OTP verification)
• Residential address
• Username and password (password stored in encrypted form)

Identity Verification (KYC) Data

• Government-issued ID (e.g., Philippine passport, SSS, PhilSys, driver's licence)
• Selfie or photo verification image when required
• Proof of address documents when requested

Transaction and Financial Data

• Deposit and withdrawal records in Philippine Peso
• Payment method details (e.g., GCash account reference, Maya account reference, bank account name and number)
• Transaction timestamps and amounts

Platform Usage Data

• Login history and session timestamps
• Games played, bets placed, and betting history
• Device type, operating system, and browser information
• IP address and general location data

3. How We Use Your Information

The personal information collected by 96win is used for the following purposes:

We do not use your personal data for unsolicited third-party marketing. If we send you platform-related communications, these are related to your account activity or platform updates.

4. Sharing Your Information

96win does not sell your personal data to third parties. We may share your information only in the following circumstances:

• Payment Processors: Your payment reference details are shared with GCash, Maya, or your nominated Philippine bank as needed to process transactions. These providers have their own privacy policies governing how they handle your data.
• Identity Verification Services: KYC data may be processed by identity verification service providers as part of our compliance obligations.
• Legal and Regulatory Requirements: We may disclose information to law enforcement or regulatory authorities where required by Philippine law or a valid legal order.
• Platform Operations: Trusted technology service providers who support the operation of 96win may process data on our behalf under strict confidentiality agreements.

In all cases where data is shared with third parties, we require those parties to handle your data securely and only for the purposes for which it was shared.

5. How We Protect Your Data

96win takes the security of your personal information seriously. The platform uses multiple layers of protection to safeguard your data:

• SSL Encryption: All data transmitted between your device and 96win servers is encrypted using SSL (Secure Sockets Layer) technology.
• OTP Authentication: Sensitive account actions – including login from new devices and withdrawal requests – require one-time password (OTP) verification sent to your registered mobile number.
• Secure Password Storage: Passwords are never stored in plain text. They are hashed using standard cryptographic methods.
• Access Controls: Internal access to personal data is restricted to staff who require it to perform their role, under strict access control policies.
• Fraud Monitoring: Account activity is monitored for unusual patterns that may indicate fraud or unauthorised access.

6. Data Retention

96win retains your personal data for as long as your account is active and for a period after account closure as required by applicable legal and regulatory obligations. Specifically:

• Account and KYC records are retained for the period required under Philippine anti-money laundering laws.
• Transaction records are retained for audit and dispute purposes for a minimum of five years.
• After the applicable retention period has passed, personal data is securely deleted or anonymised.

If you close your account voluntarily, your personal data will be retained for the legally required period and then deleted in accordance with this policy. You cannot request deletion of data that we are legally required to retain.

7. Your Privacy Rights

As a user of 96win, you have rights over your personal data. Here is a summary of those rights and how they apply on the platform:

• Right to Access You can request a copy of the personal data 96win holds about you by contacting [email protected].
• Right to Correction If your personal data is inaccurate or out of date, you can update it via your account settings or by contacting support.
• Right to Deletion You may request deletion of your personal data where there is no legal obligation for us to retain it. Legally required data cannot be deleted on request.
• Right to Object You may object to certain uses of your data, such as processing for purposes beyond those described in this policy.
• Right to Portability You may request your account and transaction data in a portable, machine-readable format where technically feasible.

To exercise any of these rights, contact 96win support at [email protected] with your registered email address and a description of your request. We aim to respond within 30 days.

8. Cookies and Tracking

96win uses cookies and similar technologies to operate the platform and improve the user experience. Cookies are small files stored on your device when you visit the website.

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit.
• Performance Cookies: Used to understand how the platform is being used so we can identify and fix issues. Data collected is aggregated and not linked to individual accounts.
• Security Cookies: Used to detect fraudulent or unusual activity and protect the platform from unauthorised access.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of the 96win platform, including staying logged in across pages.

9. Minors and Age Restriction

96win is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21. Age verification is part of the KYC process, and accounts found to belong to underage users will be immediately closed and any associated data handled in accordance with applicable law.

If you believe a minor has registered on 96win, please contact [email protected] immediately so we can investigate and take appropriate action.

10. Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please contact the 96win support team:

Email: [email protected]

Please include your registered email address and a clear description of your request or concern. We will respond as promptly as possible and aim for a maximum response time of 30 days for data-related requests.

For information on account terms, please also review our Terms and Conditions. For responsible gaming resources, visit the Responsible Gaming page.