96win Terms and Conditions – Rules for Using the Platform

1. Acceptance of Terms

By accessing, registering, or using any part of the 96win platform – including the website, mobile browser version, or Android app – you confirm that you have read and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Responsible Gaming guidelines.

These terms constitute a binding agreement between you (the player) and 96win. We reserve the right to update or modify these terms at any time. Continued use of the platform after any changes are published constitutes acceptance of the revised terms. We will note the date of the most recent update at the top of this page.

If you are accessing 96win on behalf of someone else or do not have the legal authority to enter into this agreement, you must not use the platform.

2. Eligibility and Age Requirements

The 96win platform is strictly for adults. You must be at least 21 years of age to register an account or participate in any gaming or betting activity on the platform. This age requirement applies to all players regardless of location within the Philippines.

• You must be 21 or older at the time of registration.
• You must be located in a jurisdiction where online gaming is not prohibited.
• You must be the person named in the account – no third-party registrations.
• You must not be a current employee, contractor, or affiliate of 96win.

96win may request proof of age and identity at any time. If we are unable to verify that you meet the eligibility requirements, your account may be suspended and any pending withdrawals held pending verification.

3. Account Registration and Security

Each player is permitted one account only. Creating multiple accounts is a violation of these terms and may result in permanent suspension of all accounts and forfeiture of any associated balances.

When registering, you agree to provide accurate, current, and complete information. You are responsible for keeping your account credentials – including your password and OTP codes – secure and confidential. Do not share your login details with anyone.

• You are responsible for all activity that occurs under your account.
• Notify 96win immediately if you suspect unauthorised access to your account.
• KYC (identity verification) must be completed before your first withdrawal can be processed.
• Account information must match your government-issued identification exactly.

96win uses SSL encryption and OTP authentication to protect your account. However, you are responsible for maintaining the security of your own devices and login credentials. Do not access your 96win account on shared or public devices if possible.

4. Deposits, Withdrawals, and Payments

All transactions on 96win are conducted in Philippine Peso (PHP). Accepted payment methods include Philippine e-wallets such as GCash and Maya, and local bank transfers. The availability of specific payment channels may change over time.

• All deposits must come from payment methods registered in your own name.
• Withdrawal requests are processed to verified accounts only.
• KYC verification must be complete before any withdrawal is processed.
• Third-party payments – deposits or withdrawals made through another person's account – are not permitted.
• 96win is not responsible for delays caused by your bank or e-wallet provider.

Withdrawal processing times vary depending on the method selected and the verification status of your account. Once a withdrawal has been approved and processed by 96win, delivery to your GCash, Maya, or bank account is subject to the processing times of those services.

5. Betting Rules and Game Play

All bets placed on 96win are subject to the specific rules of the game or event being wagered on. By placing a bet, you confirm that you understand and accept the applicable rules.

• Bets are final once confirmed – they cannot be cancelled or changed after submission.
• In the event of a technical error that affects a game result, 96win reserves the right to void affected bets.
• Sports betting results are determined based on the official result declared by the relevant governing body of the sport.
• Live betting odds change in real time; the odds confirmed at the time your bet is accepted are the odds that apply.
• Any attempt to exploit technical glitches, errors in odds, or vulnerabilities in the platform is strictly prohibited and may result in account suspension.

96win covers basketball (PBA and NBA), football, boxing, volleyball, esports, and other sports. Casino games include live dealer tables, slots, and virtual table games. The availability of specific games or markets may vary and may change without prior notice.

6. Bonuses and Promotions

96win may offer bonuses, promotions, cashback, and other incentives to players from time to time. When active promotions are available, the specific terms – including any wagering requirements, qualifying periods, or eligibility criteria – will be published alongside the promotion details.

• Promotional offers are subject to their own terms and conditions which form part of this agreement.
• Bonuses may only be used by the account holder to whom they are issued.
• 96win reserves the right to withdraw, modify, or cancel any promotion at any time.
• Any attempt to abuse a promotion or exploit its terms may result in the forfeiture of the bonus and suspension of your account.

No specific bonus percentages, amounts, or timelines are guaranteed or implied by these terms. Details of any active promotions are available within the platform when applicable.

7. Prohibited Conduct

The following activities are strictly prohibited on 96win and may result in immediate account suspension, balance forfeiture, and reporting to relevant authorities:

• Registering multiple accounts or assisting others to do so.
• Using software, bots, or automated tools to interact with the platform.
• Attempting to manipulate game outcomes or exploit platform vulnerabilities.
• Using the platform for money laundering or any other illegal financial activity.
• Providing false information during registration or verification.
• Accessing the platform from a jurisdiction where online gaming is prohibited by law.
• Sharing your account with others or allowing a third party to use your account.

96win monitors accounts and transactions for suspicious activity. Where prohibited conduct is identified, we will take appropriate action which may include account suspension, balance forfeiture, and referral to law enforcement where required.

8. Responsible Gaming

96win is committed to promoting responsible gaming. Online gaming should be an enjoyable activity – not a source of financial stress or compulsive behaviour. We encourage all players to set and stick to a personal budget and time limit before each session.

• Only play with money you can afford to lose.
• Never chase losses by placing bigger bets to recover previous losses.
• Take regular breaks and set session time limits for yourself.
• If gaming stops being fun, stop playing and reach out for support.

9. Limitation of Liability

To the fullest extent permitted by applicable law, 96win shall not be liable for any direct, indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to losses resulting from:

• Technical interruptions, server downtime, or connectivity issues.
• Errors or delays in payment processing by third-party providers.
• Losses incurred through gaming or betting activity on the platform.
• Unauthorised access to your account due to your failure to secure your credentials.

96win makes no guarantees about the continuous, uninterrupted availability of the platform. Scheduled and unscheduled maintenance may result in temporary unavailability. We will endeavour to provide advance notice of planned maintenance when possible.

10. Account Suspension and Termination

96win reserves the right to suspend or permanently close any account at its discretion, including in cases where:

• The account holder has violated any provision of these Terms and Conditions.
• Fraudulent or suspicious activity is detected on the account.
• The account holder fails to complete KYC verification when requested.
• The account holder is found to be ineligible (e.g., under 21 years of age).

You may also close your account voluntarily at any time by contacting 96win customer support. Any remaining verified balance will be processed for withdrawal to your registered payment method, subject to completion of any outstanding verification requirements.

11. Privacy and Data

The collection, storage, and use of your personal data by 96win is governed by our Privacy Policy. By accepting these Terms and Conditions, you also acknowledge and accept the terms of our Privacy Policy.

We collect personal information for the purposes of account management, identity verification, transaction processing, and platform security. We do not sell your personal data to third parties for marketing purposes. For the full details of how your data is handled, please review our Privacy Policy.

12. Contact and Support

If you have questions about these Terms and Conditions, need help with your account, or want to raise a concern, you can reach 96win support through the following channel:

Email: [email protected]

For account-specific queries, please include your registered email address and account details (but never your password). Our support team aims to respond within one to two business days.

For responsible gaming concerns, additional resources and self-management options are available on the Responsible Gaming page.